Inside this folder, take the entire Snagit folder you see, and move that to the trash.Ĥ) Once again, go up to the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Group Containers/ĭelete the entire is a tool that you can use to easily take a snapshot of your screen, edit it, and then send it to a specified application or website. Back up to the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Application Support/TechSmith In the Finder, click on the Go menu -> Go to Folder, type the following and hit Enter: ~/Library/Preferencesįind the "" files and move them to the trash.ģ) Next, delete the last few files that are left behind. Simply dragging it to the Trash should suffice.Ģ) Next, we'll delete the Preference files again. Second time I've had to do it, pain in the ass.ġ) First, we'll delete the Snagit.app file from the Applications directory. I got the following from support and it worked for me. I have tried everything and even though I can take a screenshot from the toolbar tool once I click "open editor" it just opens and closes right away in a split second, every time! Guys, at this point I want a refund but I will hold out for one more time to see what you guys suggest. Even when I click the file>new in the top bar with Snagit selected on mac it doesn't even let me take a screenshot now it's all light-gray buttons (meaning I can't click anything). I've right clicked to try to open a random and snajproj file in Snagit and it makes that sound indicating nothing can open. plist files, deleted old Snagit files (.snajproj), restarted my computer, etc and no matter what I do the editor won't open. So i've downloaded the app, cleared all the. Now, I paid for the Snagit 2020 (I have Mojave OS system which is supposed to work) and got the key. The 2018 one worked perfectly, I would use the screenshot tool in the top bar of my Mac and then the editor would open so I could edit and save, all good. So i've been a pro member of Snagit since 2018. I submitted a ticket and even the support can't figure out what's wrong so let me try to see here if anyone fixed the same issue I keep having.
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